Got a question? Feel free to call us on 9041 5644


Can I claim my private health insurance?

Absolutely! Provided that you have extras cover that includes physiotherapy you can claim on the spot with our HiCaps machine.

Do I need a referral?

If you need to see one of our physiotherapists, no. Just follow the links to book an appointment with one of our physiotherapists today.

If you need to see our psychologist then you may need a referral from your doctor under the Mental Health Care plan.

What do I do when I get there?

Once you walk through our doors, you'll find yourself in our waiting room. If it's your first time at Instinct, grab a clipboard and a pen from the shelf and fill in some basic personal information. One of our clinicians will greet you as soon as possible.

We do ask that you arrive 10 minutes before your initial consultation to fill in some further information to start working towards your health goals.

Do you accept GPMP (formerly Enhanced Primary Care Plan)?

Yes we do! If your GP has referred you to us we accept the GP management plan as part of your treatment and rehabilitation.

What should I wear?

This might sound like a bit of a strange question, but we hear it a lot! If you're seeing one of our physiotherapists, comfortable loose fitting clothing is best, bearing in mind that we might need to look at the body part that is affected. For example, if you've hurt your knee, consider wearing a pair or shorts or bringing a pair with you.

If you're seeing our psychologist, whatever you feel comfortable in!

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